Amulous policy
Payment Policy
Eligible refunds will be processed in accordance with our Return & Refund Policy and applicable law.
Payments are processed through the payment gateway available on our website. Customers should never share their passwords, PINs, OTPs or other confidential banking credentials with anyone claiming to represent AMULOUS.
An order is considered successfully placed once payment has been completed and the order confirmation has been generated. Order acceptance and dispatch remain subject to availability and verification.
* AMULOUS does not offer Cash on Delivery (COD).* All orders must be paid for in full at checkout before they can be processed for dispatch.
AMULOUS currently accepts prepaid orders through the payment methods displayed at checkout, which may include UPI, debit cards, credit cards and other supported online payment options.
If an amount is deducted but the order is not confirmed, please contact us at 9286642543 or connect@amulous.in with your payment reference and order details, if available. We will help investigate the transaction and facilitate any applicable refund.
Exchange Policy
You can request an exchange within *7 calendar days of receiving your order*.
Our exchange policy applies to all jewelry categories, including earrings, necklaces, rings and bracelets.
We accept exchange requests when:
– The product is unused and unworn.
– The product is in its original condition, with no signs of wear, alteration or accidental damage.
– Original tags, packaging and included accessories are intact.
– You have your order number or proof of purchase.
Earrings are eligible for exchange too, provided they are unused and meet the same conditions.
Products that arrive damaged, defective, incorrect or significantly different from their description will be handled separately, with an appropriate remedy in accordance with applicable law.
Once we receive your product, our team will check its condition and aim to update you within 3–5 business days.
We’ve kept the process simple:
1. Contact us within 7 calendar days of delivery.
2. Share your order number and the product you’d like to exchange.
3. Tell us which replacement product you’d prefer.
4. Follow the instructions provided by our team.
Please wait for exchange confirmation before shipping the product to us.
For change-of-mind exchanges, the customer is responsible for the applicable return-shipping and replacement-delivery charges. We will communicate these charges before proceeding.
If the exchange is needed because your product arrived damaged, defective, incorrect or misdescribed, AMULOUS will arrange an appropriate resolution and handle shipping charges in accordance with applicable law.
Exchanges are subject to stock availability.
– If your new selection costs more, you can pay the difference.
– If your new selection costs less, we will discuss an appropriate adjustment with you.
– If your preferred product is unavailable, our team will help you explore other options.
We want your experience with AMULOUS to be pleasant from the moment you place your order to the moment you wear your jewelry.
If you have any questions or need help with an exchange, please reach out to us.
*Phone/WhatsApp:* 9286642543
*Email:* connect@amulous.in
Please include your order number so we can assist you faster.
Thank you for being a part of AMULOUS. A little more you.
Return & Refund Policy
You can request a return within *7 calendar days of receiving your order*. All product categories are eligible, including earrings, necklaces, rings and bracelets, provided the product meets our return conditions.
To make your return experience smooth, please ensure that:
– The product is unused, unworn and in its original condition.
– Original tags, labels, packaging and any included accessories are intact.
– The product has no signs of wear, alteration, accidental damage or misuse.
– You have your order number or proof of purchase.
Earrings are also eligible for return, provided they are unused and meet the above conditions.
If your product arrives damaged, defective, incorrect or significantly different from its description, please contact us. We will help you with an appropriate resolution
Once we receive and inspect your returned product, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method within *5–7 business days after approval*. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
For change-of-mind returns, the customer is responsible for the applicable return-shipping charges. We will communicate the available return arrangements and any applicable charges before proceeding.
If the return is due to a damaged, defective, incorrect or misdescribed product, AMULOUS will arrange an appropriate resolution and handle shipping charges in accordance with applicable law.
Returning an item is simple:
1. Contact us within 7 calendar days of delivery.
2. Share your order number and the reason for your return.
3. Send photographs of the product if requested by our team.
4. Follow the return instructions provided by AMULOUS.
Please wait for our confirmation before sending the product back.
We request that you handle your jewelry with care and return it in its original condition. Our team will do its best to make the process easy and transparent.
This policy does not limit any rights or remedies available to customers under applicable consumer-protection laws.
We’re happy to assist you!
*Phone/WhatsApp:* 9286642543
*Email:* connect@amulous.in
Please include your order number so we can assist you faster.
Thank you for choosing AMULOUS. A little more you.